Pro account mistakenly banned on June 25, many affected users still waiting for a response

ChatGPT
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1

Hi OpenAI Support,

I believe my Pro account was mistakenly deactivated on June 25, 2026, during the same period when multiple users reported subscription/account-status issues and possible guardrail false positives.

I have already submitted an appeal regarding this mistaken deactivation by email, but I have not received a response yet.

Case Number: 10526135
Request ID: f2100a5f-1b16-4c6e-8451-e645e5bd0ba1

I believe this may be related to the June 25/26 subscription entitlement, account-status synchronization, or guardrail false-positive issue that other users have been reporting.

This has already affected several days of my learning and personal projects, and it has been really stressful and upsetting. I rely on ChatGPT and Codex heavily for my daily study and development work, so suddenly losing access without a clear explanation has been very difficult.

Could OpenAI Support please help confirm whether my mistaken deactivation appeal is being reviewed as part of the ongoing investigation into reported account deactivations/bans?

Thank you.

2

@OpenAI_Support Sorry to bother you, but could you please help escalate or check this?

3

Hi @onect,

Thanks for sharing the details, and I'm sorry to hear how disruptive this has been.

I was able to confirm that your appeal is now being handled by our specialized support team for review. At this point, we're not able to provide a timeline, as each appeal requires a thorough review by the team.

To help keep everything in one place and ensure a streamlined support flow, I'm going to close this thread. We'll continue the conversation through your existing support case instead.

Thanks for your patience and understanding.

-Mark G.