OpenAI Customer Service Scam

API
1

So I have been a heavy user of OpenAI (have spent in total around 1.5K, so a loyal user). The other day, I make an API call to the ‘o1-pro’ model, and it just kept running for ages, and in the end I got no output, and was charged $25 for that API call.

So I reached out to customer service to tell them, and the screenshots is how they repspond. I really think that even their ‘human’ customer service people are actually AI. I don’t know where to go from here. Any advice appreciated.

platform.openai.com_docs_overview
platform.openai.com_docs_overview1415×3558 320 KB

platform.openai.com_docs_overview (1)
platform.openai.com_docs_overview (1)1413×3561 399 KB

platform.openai.com_docs_overview (2)
platform.openai.com_docs_overview (2)1424×3564 319 KB

platform.openai.com_docs_overview (3)
platform.openai.com_docs_overview (3)1409×3564 321 KB

2

If you used store: true for your request, you should be able to retrieve the response from the dashboard.

$25 is unfortunately not uncommon for o1-pro. It’s known to take several minutes to run and uses a ton of tokens.

I would definitely suggest reviewing the model pricing.