I just want to rant about OpenAI’s support service. I encountered an issue where I keep getting flagged for prompt violations when using the o1 model, even when I simply send “hello” without any system prompts:
{
“model”: “o1-mini”,
“messages”: [
{
“role”: “user”,
“content”: “hello”
}
]
}
{
“error”: {
“message”: “Invalid prompt: your prompt was flagged as potentially violating our usage policy. Please try again with a different prompt: https://platform.openai.com/docs/guides/reasoning#advice-on-prompting”,
“type”: “invalid_request_error”,
“param”: null,
“code”: “invalid_prompt”
}
}
After several rounds of communication with them, they finally admitted it was their issue (see image below)：
However, after that, they went completely silent. I’ve sent several more emails, but no one has responded. I don’t know what to do anymore, so I can only come here to vent my frustration. I hope they see this post and provide me with a solution.