No puedo usar la API de Openai (I can't use the OpenAI API to translate.)

Yo tengo mi propio usuario de openai por un lado y ahora un cliente mío se creo un usuario, a la hora de crear una nueva API desde su usuario quise crearla y me pidio un numero para verificar, puse el mismo numero que use en mi cuenta anterior y ahora cada vez que creo una API desde su usuario no funciona. A que se debe yq ue se puede hacer? ya fondeamos la cuenta además.

Desde ya muchas gracias

I have my own OpenAI account, and now a client of mine has created their own account. When I attempted to create a new API from their account, it asked for a verification number. I used the same number I had used for my previous account, and now every time I try to create an API from their account, it doesn’t work. What could be the reason for this, and what can be done? We have already funded the account as well.

Thank you very much in advance.

When I attempted to create a new API from their account,

Attempted to create an API key?

it asked for a verification number. I used the same number I had used for my previous account

So you sent the wrong verification number from a second account?

I’d reach out to help.openai.com and explain the situation.