My account was chatgpt go before the hackathon and during the hackathon it was plus and now its not even go, they have downgraded my account

ChatGPT
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my account was chatgpt go before the hackathon and during the hackathon it was plus and now its not even go, they have downgraded my account

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Hey @mohammadpalla24, I can see why that would be confusing.

A couple things could explain what you’re seeing. Sometimes temporary upgrades during events like hackathons expire, which can make it look like the account was downgraded when the event access ends. Another possibility is that the subscription tied to the account isn’t currently active.

A few quick things worth checking:

  • Make sure you’re logged into the same email you used during the hackathon
  • Check whether there’s an active subscription or recent billing tied to that account
  • If the subscription was purchased through a mobile app store, the status might need to be checked there as well

If it still doesn’t look right and you want someone to review the account directly, the best step is to reach out to support@openai.com with the details (the email on the account and what plan you expected to see). They’ll be able to check the account status and help sort it out.

Hope that helps point you in the right direction.

— Taylor

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