I think you should not wait about account issues, but you need to contact support team on Help page.
To contact with OpenAI Help Center and start a chat using widget on bottom-right side of the page with OpenAI support, follow steps below:
1 - Go to ChatGPT and log in with the account you want to use.
2- Go to Help Center and select the Chat widget icon.
3- Click on Messages
4- Click on Ask a question
and continue…