We have a Pro account, and are not able to activate MFA, account is logged in via Google. Primary motivation to do this is to enable codex (which requires MFA).
Going to Settings > Security > MFA takes us back to chat but the console shows an error
{"detail":{"message":"Unauthorized - Access token is missing"}}
Failed to load resource: the server responded with a status of 401
Doing the same thing on the app with the same account actually gives me the one time code, but entering the correct one-time code into the UI causes a “An error occured. Please try again later”.
The code is correct, I am using 1Password, and the system time is right. Giving OpenAI a wrong code actually generates a correct error message “incorrect code”. Entering the right one generates the “An error occured”
Sadly the errors is more annoying as you would also be getting this error
“Must use workspace account for this operation”
MFA seems to only be enabled on teams or enterprise. Which is accounts as Codex Requires it to connect to github
Apparently its due to them still rolling out the updates.
Should be fully ready and enabled for all by monday.
Im in the same situation so guess its a keep trying till it works kind of thing.
Thanks for sharing this and apologies for the disruption. Our team are aware of this issue and are currently working to resolve it. Please bear with us this week while we iron this out. In the meantime, if you’d like to share any more supporting documentation or related issues to this please feel free to contact support@openai.com and your issue will be triaged from there.
If you’d like to share your specific instance of this, please send as much information as possible to support@openai.com and we can take things from there.
Apologies for the delayed response. If you’d like to share your specific instance of this, please send as much information as possible to support@openai.com and we can take things from there.
