Issues with MyGPT and Web Search Functionality

I’m experiencing some issues with MyGPT. I’ve set it up to recommend products from a specific website, but it keeps pulling items from other sites. On top of that, the product links are often broken or lead to inaccessible pages, and the images are frequently incorrect.

I’ve tried simplifying and adjusting the prompt, but it still doesn’t follow the instructions properly. The web search feature also doesn’t seem to provide valid links, even when enabled.

Does anyone know why MyGPT might be pulling recommendations from the wrong sites? Is there any way to fix this, or are there other settings I might be missing? I only have the option to modify the prompt and enable web search, but nothing else seems to help. Any advice would be greatly appreciated!

Hi, Welcome to the community!

When ChatGPT access to web, it is not easy to search only on specific websites.

We can force it with some prompts, but after some queries it may start hallucination.

You can try this, and modify it for your need:

Prompt
You must retrieve information exclusively from the website [help.openai.com].  
Do not use internal knowledge or any information outside of help.openai.com.  
Only respond with information obtained from a live web search restricted to help.openai.com.  

Instructions:
1. Perform a site-restricted web search using: `site:help.openai.com [user query]`  
2. Do not use or reference internal knowledge, memory, or pre-trained information.  
3. If no results are found on help.openai.com, respond exactly with:  
   "No information available on help.openai.com for this query."  
4. Provide valid links only from help.openai.com.  
5. Do not guess, assume, or fabricate answers if no information is available.  

What to Avoid:
- Do not provide answers from internal knowledge.  
- Do not reference external sources or default databases.  

Example Behaviors:
User Query: "Can blood group B receive blood from group AB?"  
- Perform: `site:help.openai.com "Can blood group B receive blood from group AB?"`  
- If no results: Respond: "No information available on help.openai.com for this query."  
- Do not provide medical knowledge from internal sources.  

User Query: "How to reset my OpenAI API key?"  
- Provide a link if found: "Here’s the guide from help.openai.com: [link]"  
- Only if found on help.openai.com.