Thanks everyone for the extra details and reports.
This has now been escalated to the team that handles these cases more directly. They’ll take a closer look at what’s going on.
If there are any updates, findings, or changes, they’ll be shared in this thread so everyone can follow along.
If anyone notices new behavior or has additional examples to add, feel free to post them here as well.
-Mark G.
We are experiencing the same issue, and despite initial assurances from your support chat that the matter had been escalated to a specialist, we have yet to receive any follow-up communication.
We are currently on an annual Team plan subscription; however, due to the aforementioned issues, we are unable to utilize any of the services we are paying for. While we have considered migrating to Claude, we are effectively locked in, as we cannot export or transfer the GPTs we have developed for our team’s workflow.
Case Number: 09884461
This issue has persisted for several weeks now, and the lack of response from OpenAI is deeply concerning. It raises significant doubts regarding the reliability of both your support infrastructure and the operational integrity of a company that positions itself at the forefront of AI technology.
The ongoing disruption is causing substantial operational damage to many teams and businesses, including our own. We strongly urge you to take immediate, responsible action to resolve this matter without further delay.
We have the same issue cannot change to standard seat please help asap more than a week we cannot wrok with account we paid for:
[my email]
Workspace details
Organization ID
org-Xjy4IMUaQBQyRM5pAvvikAG7
Workspace ID
eee2cd34-83ba-4e88-b9f8-b05aa615e783
tenant_id
tenant_69322ac57dd081919e67be23ca547250
We have the same issue cannot change to standard seat please help asap more than a week we cannot wrok with account we paid for:
Workspace details
Organization ID
org-Xjy4IMUaQBQyRM5pAvvikAG7
Workspace ID
eee2cd34-83ba-4e88-b9f8-b05aa615e783
tenant_id
tenant_69322ac57dd081919e67be23ca547250
For those affected by this - it appears that OpenAI lost awareness of our payment / paid seat count. I added two paid subscription seats and it allowed me to gate through additional access requests from users who had been locked out.
so at least for us the obvious next step is pursuing chargeback with our credit card company, if nothing else to get someone from OpenAI to actually respond to this.
Hi,
I received a notification about a credit card reversal from OpenAI. Does this mean we need to make a new payment to change the seats?
Also, if we encounter this issue again in the future, how should we handle it? The time spent waiting for processing, refunds, and going through our company’s procurement process is quite significant.
I think we need a better solution to address this.
Thanks.
@OpenAI_Support Hi Mark,
Our chatgpt seat is still unusable. This has been taking quite some time. Is there a solution? We haven’t received any response to our emails. Is OpenAI working on this issue? We’ve attached a screenshot showing the lack of change.
@okuno Hi Okuno,
Is there any progress on your chatgpt seat?
Hi Okabegallery,
Yes, we finally got some progress.
OpenAI sent us an email saying that our workspace had been deactivated in error during a billing incident on June 5. They also said that although workspace access had been restored before, the ChatGPT Business subscription was not restored correctly.
They issued a prorated refund for the unused part of our previous subscription. After that, we went through the reactivation flow as the workspace owner and purchased a new ChatGPT Business subscription.
After doing that, our workspace was reactivated, and ChatGPT access seems to be back now.
Also, thank you for following up on my posts in the forum. I really appreciate it.
I hope your case gets resolved soon too.
Best,
Okuno
Oh My God,
@OpenAI_Support how about our current case please Mark help with this
We are experiencing what appears to be the same or a highly similar issue in our ChatGPT Business workspace.
Our ChatGPT Business workspace has been unable to access standard ChatGPT functionality since Wednesday, June 10, 2026 (Indonesia local time). Several users are now being shown as Codex-only seats and can no longer access ChatGPT.
In our case:
· We have a paid ChatGPT Business subscription with 5 seats.
· The subscription was purchased on October 3, 2025.
· Prior to this issue, all seats were functioning normally as standard ChatGPT Business seats.
Since June 10, 2026, we have observed behavior similar to reports from other Business customers:
· Users are displayed as Codex seats instead of standard ChatGPT seats.
· Standard ChatGPT access is unavailable.
· Attempting to switch users back to standard ChatGPT Business seats redirects to a billing or purchase flow.
· We did not request any seat conversion, migration, or additional seat purchase.
Could OpenAI please:
1. Confirm whether this issue is currently under investigation.
2. Verify the status of our existing paid ChatGPT Business seats.
3. Restore access to our already-purchased standard ChatGPT Business seats.
4. Advise whether affected customers should avoid approving seat-type update requests until the issue is resolved.
@OpenAI_Support We would appreciate a case number, status update, and estimated timeline for resolution.
Thank you.
@OpenAI_Support Mark,
I have several case numbers that haven’t been updated yet. Is there a serious problem? Could the OpenAI team please provide a solution?
Case Number: 10677626
Case Number: 10446995
