Problem Description: Hello. I encountered an issue when using the voice feature on the ChatGPT app on my iPhone 8 running iOS 16.3.1. When I tap the headphones icon, the screen goes black, and the app becomes unresponsive.
Support Correspondence:
Me: I sent a message to OpenAI support detailing the issue and specifying the device (iPhone 8, iOS 16.3.1). I mentioned that I had tried restarting the app and device, checked for updates, and ensured microphone permissions were enabled, but the problem persisted.
OpenAI Support: They responded, asking for additional information:
- Email used for login
- Authentication method
- App version
- Screenshot or video of the error
Me: I provided all requested information and sent a video of the issue. I also mentioned that I had reinstalled the app twice and checked my account on a different iPhone 14, where the voice feature worked fine, even with VPN enabled.
OpenAI Support: They recommended additional troubleshooting steps:
- Disable VPN
- Reset DNS settings
- Disable proxy servers and remove any installed certificates
- Temporarily disable ad blockers
- Close third-party applications
- Disable web protection
- Ensure the app is updated
- Restart the app
- Clear Safari’s history and website data
They also asked to check the stability of the internet connection and to reinstall the app again.
Me: I followed all the recommendations, but the issue remained. I offered to send application logs for further analysis.
Other Users: User apoena on the OpenAI forum reported a similar issue:
“Same here. I just signed the plus plan to try this specific feature and the screen goes black when I click the headset icon. iphone XS, ios 16.3.1 Just tested on an iphone 14 ios 17.4.1 and it works. The screen that blocks my interaction on my phone is a popup explaining how to use the voice assistant. On the iphone 14 there is a button that closes that popup (model).”
Link to the comment: OpenAI Community - ChatGPT 4o Voice Feature Not Working
I added this example to show that others are experiencing similar issues.
If anyone has had a similar problem or has ideas on how to resolve it, I would greatly appreciate your help!