Hey everyone, we're looking into this now!
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Is there a status page that we can view to track updates on this issue?
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status.openai.com doesn’t seem to be tracking the “uploading files to vector store” problem. I would assume that this problem would be listed under “APIs”, and that is currently showing green (no incidents).
We're waiting to confirm the issue, then will update the status page asap!
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I’ve found a reproducible issue with file uploads to Vector Stores:
Steps to reproduce
-
Go to API → Storage → Vector Stores and create a new test store.
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Click Add and upload any small file (I used a 30 KB
.txt). -
The UI confirms “File uploaded successfully.”
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Refresh the page.
Observed behavior
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The file never appears in the list, even after waiting 3-4 hours.
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Calling the file-status endpoint shows the upload stuck at
"status": "in_progress"for the entire time.
Expected behavior
The file should finish processing and show up in the Vector Store within a reasonable period.
18 hours after, I’m having a similar issue. In python, the Open AI API client.vector_stores_files.create_and_poll method gets freezed forever.
Dropped by to find out if this is an issue, and it is … everything that worked great two days is no longer working (uploading file to vectorstore). Would love to get this addressed sooner than later, thanks!
The status page is live! We'll keep it updated as we work towards a solution.
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Are the OpenAI developers and staff too busy working on GPT 5 to have missed this? Because last night there was already this issue, both in the API and in the playground, and there were already reports on websites, Reddit, and Discord itself.
24 hours of a problem like this is surreal.
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YEAH! FOR REAL FIX THIS. Pretty please.
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We are going live with this next week with a project we have been working on for months that relies heavily on the vector store. This is unnerving.
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Our GPT-based AI agents are currently down in production because of this.
File uploads to vector stores are completely stuck, and as a result, automated responses are failing and clients are complaining.
This needs to be fixed ASAP. It’s causing real business disruption.
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Production functionality out of action for 24 hours… Yeah this has not been a good day… and it’s still not back live!
This has made me rethink our entire AI integration strategy and whether dependence on OpenAI is wise. It’s not the first time we’ve had outages, but this has been a disaster 
The most concerning thing has been the seemingly non-response from OpenAI!
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Sorry for the delay here. We're still working on a fix and will update the status page as soon as we have any news!
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Everyone has outages but 24 hours for initial response for a company worth hundreds of billions is absolutely unbelievable
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Seems to be working again. 
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Thanks for fixing!
Other users with issues indexing .html type files since yesterday?
This should be fixed! We'll continue monitoring the fix for any degradations. Thank you all for your patience and understanding while we worked through this.
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