I urgently need help because of the wrong blocked

I renewed gpt plus and then it shows Sorry, you have been blocked

If you believe this was a mistake, please contact us through our help center [Ray ID:7cc3ffbdd96d354c] you have been blocked on both of my devices. I want to know why. I think this must be a mistake. I hope it can help me unblock my account. I can help with any solution.