Current tier
Usage tier 4
And when I use api I got error:
{
“error”: {
“message”: “The model o1-mini does not exist or you do not have access to it.”,
“type”: “invalid_request_error”,
“param”: null,
“code”: “model_not_found”
}
}
I have recreated a new key and still got same error. I use the help center and no one help me. I think openai has no user service.
I’m at tier 3 and I have the same issue. Do you have o1 model options in playground?
I’ve also tried to contact openai help, and I was told, quote “I’ve shared your question with our specialist team and asked them to investigate further. They’ll get back to you on this thread with a solution as soon as they can.”
But I’ve received no reply since Oct 17. It’s quit disappointed.
Froget openai customer service. They replied me three times and nothing happened. Just keep letting me check limit.
Here is a question for you: have you only recently gained tier 3 or 4, AFTER the release of the o1 models September 12, or after the deployment to lower tiers more recently?
It may be that the rollout was performed by a one-time assignment of rights when each tier was being granted access.
I would generate a new API key in a new project. Then use that with the models endpoint to see if you are ultimately denied despite your further time investment in a workaround.
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I gained 4 before o1 model deployment. I have generated a new key and nothing different happened.
This seems a common theme with multiple reports: “I have tier X but cannot access o1 models”.
You did report before the start of a weekend. If you have an open “help” request still waiting for a response (instead it being replied with a dumb robot response), their action should still be pending that can fix an account.
It may be more appropriate to escalate this overall issue to someone (like the product manager of API) to ensure that all organizations that are and will become entitled have a foolproof system in operation to grant rights after they have navigated the tier system. It seems that they’ve had problems even keeping track of who paid what, though.
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It’s sad that I dont’t know why this happened and what can I do to fix it. Also I don’t know how to contact openai for help (I means real people rather than robot).
There are real people behind the “help” assistant that pops up, after you get through its filtering. Just consider that they likely suffer a deluge of training issues from novice users and employ boilerplate AI answers, are outsourced, and might not be working in their native language when they add “Best!” to the chatbot answer.
“REQUIRES ORGANIZATION ACCOUNT RECONFIGURATION FROM OPENAI STAFF” should be made clear, so there is no need for back-and-forth.
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So what can I do now to fix it
To do? Wait for your pending help response.
Read about others’ experiences with the o1 model in the mean time. It isn’t applicable, performative, or economical for a majority of API use cases.
We are just fellow users on the forum, with no access to accounts, and the OpenAI staff member that occasionally drops in to announce something also does not deal in individual account issues.
1 Like
Same here, I’ve got tier 3 around June
Hi there, I’ve been told by openai help that quote “The o1-preview and o1-mini should be available in your org now”, and the fact is so!
So delighted to here that, check yours!
checked and still no. How to contact openai help
2 Likes
I did this three times. And I did again. They didn’t help me solve this.
bad news, openai has now remove my access, due to “While your account is in Tier 3, there are other factors that are limiting access at this time”.
lol, and they did not specify what factors contribute to this decision
1 Like