You should just message their support. I got my funds back in the meanwhile.
It might take a couple of days sometimes. One might speculate that once someones account was blocked for suspicious stuff they don’t want to enable them to just recreate a new account instantly and therefor add a delay between adding funds and making them available… Or on the other hadn it might as well just be a bug they can’t fix for months… Maybe they just run into rate limits with their payment provider…
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