GPT assistant cant access uploaded files

I’m trying to build an assistant that can access a data table and respond to queries based on that. This was working pretty well when I first got access to creating assistant. In the past few days the overall performance and bugginess is making them unusable. It says it can see the file but “due to limits in it’s interface, it can’t directly access or read it”. I’ve tried PDFs and word docs, same issue.

This was working fine earlier. Now when i ask for a specific data point, it repelies with data/stats that are completely outside its knowledge if at all.

Other odd things like simple prompts it will completely ignore my request and just make a new avatar picture instead. Seems like there are some bugs that need to get sorted out?

Any suggestions? Please see screen grab below. Thanks!