I just created an account and wanted to share my experience navigating the forums. While the forum has categories and tags, the way information is structured still feels disjointed, requiring significant effort from the user to find meaningful connections.
Ironically, for a company that builds AI to synthesize information and reduce cognitive load, the burden is entirely on the user to parse discussions, track relevant threads, and manually organize topics through tags.
Observations & Challenges
• Tagging Feels Unstructured: Users are responsible for adding their own tags, which results in major inconsistencies. For example, I filtered the Forum feedback section by new-user and found only two posts, feature-request had nine threads, but ChatGPT has over 10,000 posts—making tags unreliable for navigation.
• Disjointed Discussions: It’s difficult to follow ongoing threads or distinguish high-value discussions from general chatter.
• Lack of AI-Assisted Summaries: AI could identify key discussion themes, consolidate duplicate questions, or provide summarized insights from long discussions.
• Search Challenges: The search is purely keyword-based, meaning users must already know the right phrasing to find useful information rather than being able to explore broader trends.
Suggestion: AI Could Improve This Experience
• Automate & Standardize Tagging: AI could analyze post content and auto-assign appropriate tags rather than relying on users.
• Provide AI-Generated Discussion Summaries: If OpenAI internally uses AI to analyze user feedback, why not surface AI-generated topic clusters or summaries to help users engage with meaningful discussions faster?
• Enhance Search with Context Awareness: AI-powered search could group related questions, recognize phrasing variations, and suggest relevant threads dynamically.
Right now, the forum requires more effort to extract useful insights than seems necessary—AI should be able to streamline this. Are there plans to enhance the forum experience with AI-driven organization and discovery tools?