EF Organization restricted to Tier 1

Hi,

As an organisation backed by Entrepreneur First, we are grateful to have a $1K API Spend (and we are getting $9K extra next month), but unfortunately are heavily restricted with what we are able to do due to the Tier 1 limitations which are only lifted when you’re a paid user, which is counter-productive of the initiative and offering.

To date, over a month we have only managed to spend $39 of the $1K due to the Tier limitations, and what we are able to actually do with the token restrictions. We are working with schools in the US and do not want to be rate limited in the new year since thousands of kids would be using our tool at the same time.

Recently, we receive more token errors, and session wait limitations then we do outputs of productivity, and run into the same errors:

Rate limit reached for gpt-4-1106-preview in organization org-XXXX on requests per min (RPM): Limit 3, Used 3, Requested 1. Please try again in 20s. Visit https://platform.openai.com/account/rate-limits to learn more. You can increase your rate limit by adding a payment method to your account at https://platform.openai.com/account/billing.
Rate limit reached for gpt-4-1106-preview in organization org-XXXXX on requests per min (RPM): Limit 3, Used 3, Requested 1. Please try again in 20s. Visit https://platform.openai.com/account/rate-limits to learn more. You can increase your rate limit by adding a payment method to your account at https://platform.openai.com/account/billing.

Is there a way to up our tier or fix this issue? Thank you!

@logankilpatrick @dschnurr

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I’m not editing my post. Too bad!

Thanks for surfacing this Sid – we just increased the trust tier on your account, I’ll also work with the appropriate team at OpenAI to help ensure that we resolve this issue for all other EF folks going forward.

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