Hi there,
I just want to point out how often the servers of openai are being down lately, especially Chatgpt’s.
As more and more users relay on the app for their work, having these bugs almost frequently, creates some of uncertainty around the adoption of Chatgpt going forward.
I think you should implement a “Downtime Compensation” mechanism that will allow all the users who paied, especially the “Chatgpt pro” to get automatic refund at least proportionally to the downtime. Which I think is fair, given that it’s openai’s responsabily to make sure its services run smoothly all the time.
Perhaps this won’t make a difference to some people but when you decide to pay 200usd/month knowing that its almost your food budget for the entire month! it’s only reasonable that Openai could be more sensative with its different categories of clients.
Regards,