Hi everyone and OpenAI Engineering Team,
I am writing this post out of sheer desperation and frustration as a ChatGPT Plus subscriber. I am experiencing a critical system bug that has caused the total loss of my professional work, and standard support keeps giving me automated, copy-paste replies about the “deletion policy” without actually looking into the technical logs.
- Case Number: #10439136
- Subscription: ChatGPT Plus
What happened:
- My parent project “손방선생 (Sonbang Teacher)” was functioning normally.
- Inside the project, I opened a specific conversation named “김영옥 노래교실”.
- A red error message suddenly flashed on the screen.
- Immediately after, a “Not Found” error appeared.
- Right after these errors, the entire parent project “손방선생” completely vanished from my account.
I want to emphasize: I DID NOT delete this project. This is an infrastructure/database sync or indexing bug on OpenAI’s end. If it were a user deletion, the whole project wouldn’t vanish right after a red system error inside a specific conversation.
This project contains years of my accumulated professional data and is directly tied to my livelihood. Having it wiped out by a system glitch, and then being ignored by Tier 1 support bots saying “nothing can be done,” is deeply unfair.
My urgent request to the OpenAI Engineering Team:
Could an engineer please manually inspect the server logs for my account around the time of Case #10439136? I need a technical human verification to see if the project data can be recovered from the backup or database history.
Please help me look into this. This data is critical for my business and my clients.
Thank you.