Looking for some advice on how I can develop an AI model that’s affordable for small to medium business enterprises to outsource customer service
Hi and welcome to the Developer Forum!
This sounds a little like a standard “bot” You can find bot builders that do the majority of this work, taking a company dataset, chunking it up and storing it in a database to recall by the AI and then a front end with logic and decision tree’s to help users.
If you are thinking of building another one, then it is very possible to do, but you would be entering an already competitive market and it would require a fair bit of knowledge of the systems involved and coding in general.
If that sounds like you then welcome and I wish you well on your journey, did you have anything specific you wanted it to do?
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Creating a business model for small to medium businesses (SMBs) using AI in customer service can significantly improve efficiency and customer satisfaction. AI-powered chatbots, predictive analytics, and automated responses streamline communication while reducing costs. One essential step is developing a minimum viable product (MVP) to test AI-driven solutions before full-scale implementation. This allows businesses to refine their approach based on real user feedback. By integrating AI into customer service, SMBs can provide 24/7 support, enhance personalization, and stay competitive in a rapidly evolving market.