Hi everyone, thank you for raising. I know it was jarring to see your credit balance suddenly drop. I checked in with our Codex team to make sure we had the full context.
Earlier this month, a group of Codex users received a one-time promotional grant of 5,000 credits (equivalent to $200) to help offset recent usage issues. These promotional credits were set to expire on November 20, and the expiration date was included in the terms of the promotion, though it was not surfaced clearly in the UI. I completely agree the lack of visibility caused confusion.
What you’re seeing now is the expiration of those promotional credits. For example, if someone used around 1,000 of the 5,000 credits, the remaining ~4,000 credits expired at the same time. This is why balances went from a few thousand to zero all at once.
A few important notes:
- This expiration only affects the one-time promotional credits.
- Your normal Codex weekly usage limits reset on their usual schedule.
- There was no additional deduction or charge beyond the expiration of the remaining promotional amount.
- Nothing was removed from paid balances or active subscriptions.
I know the lack of an expiration indicator made this feel abrupt and we’ve shared this internally so the team can improve clarity around promotional grants going forward.
If something still seems off with your credits, feel free to write into support@opena.com so we can take a closer look!