Today I was using Codex to fix some bugs that were present in my project, at this point my weekly usage allowance was at 0% I had to wait until the 21st for a reset, so I was using credits, fast forward to 30 minutes ago, and I noticed all the credits disappeared Im not sure if this is a bug or if this was intentional but it does really suck. Has anyone else had the same issue?
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The same has happened to me! I had over 4000 free credits left that weāre given to users early november after usage problems. Now it says I have 0 credits.
I think they mentioned somewhere that they only giving them until november 20th. I kept my subscription for november to use them, but now i dont need it anymore. After that update where they introduced credits, Plus felt like free tier. You cannot accomplish anything meaningful with this. Why would i pay 20 euros?
my are gone too. how do i contact support?
no offense, but thatās lame. What is the point in gifting $200.00 worth of credits just to have them expire 15 days later? I still have my Plus subscription, but thereās a 99% chance I will switch to something else. Codex used to be a great, affordable tool, but now itās very hard to justify spending $20.00 a month for a tool that Iāll be locked out of 80% of the month. the only reason Iām a Plus user is because of Codex. I guess that will be changing very soon.
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apparently this is the case for everyone, turns out those credits expire on the 20th, my confusion stems from why they were taken away on the 19th.
I think this is the URL https://help.openai.com/en/?q=contact.
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Iāve just noticed something strange with my Codex account. All of my previously available credits have completely disappeared. I had around 1650 credits left, and now the balance shows 0.
There were no usage spikes, no notifications about expiration, and I definitely didnāt spend them.
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Case Number: 02989682
Prior message
Wait, youāre mistaken. I didnāt have $3,500 in credits. There were only 3,500 credits, which is about $130-150.
Sent with Proton Mail secure email.
On Thursday, November 20th, 2025 at 12:41 AM, Support support@openai.com wrote:
Hello there,
Thank you for reaching out to OpenAI Support.
We understand you have questions about missing Codex credits totaling $3,500. After reviewing your account in our system, we can confirm that the available credits are $3,400, and they are still visible on your account. If youāre encountering any errors while using these credits, please donāt hesitate to reach out. Sharing a screenshot of the error would be very helpful so we can investigate further.
For more information about please check this help center
This information will greatly help us in identifying and resolving the issue with your account. Thank you for your cooperation and understanding.
Best,
Jellhycamil
OpenAI Support
Hello there,
Thank you for contacting OpenAI Support.
I appreciate your continued patience as I took time to review your concern. I understand how important it is to have clarity on your Codex credits, especially when usage details arenāt immediately visible. Iām here to ensure everything is clear moving forward.
Iād like to clarify the earlier message regarding your remaining creditsāthe balance should indeed be 3,400. Iāve carefully reviewed your account, and while I arenāt able to determine exactly how the credits were used, the screenshot you provided shows several usage entries, which explains why the credits were exhausted.
I can also confirm that your credits will reset on November 20. I recommend waiting until this replenishment date, as Iām unable to expedite the credit refresh process.
I truly appreciate your understanding as we continue to ensure everything on your account is accurate and up to date. If anything else comes up, Iām always happy to assist.
Best,
Jellhycamil
OpenAI Support
Hi!
Iāve reached out to the team and theyāre already taking a look!
If you can open a support ticket on help.openai.com, that will help them connect your report to the right account and check whether itās a bug or something related to expiring credits.
Thanks a lot for bringing this up!
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Not a problem, thanks for your help!
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I have the same issue - ~4800 credits disappeared today
From what others have already shown, talking to support and opening a ticket doesnāt help anything.
Open AI needs to reverse whatever change they made, because I used to code for hours every day, I have never, ever hit a limit cap, and I code ALOT. So if they just reduced the services on my plan, I will no longer use anything made by OpenAI ever again.
I donāt know how they are allowing this to happen and not do anything about it, undo your last change, THEN investigate. Proper developer procedure.
Yet here we are stuck with nothing to do while OpenAI takes their sweet time. This is so unacceptable. I feel they now owe people. I mean they havenāt even acknowledged it at all.
Sad, now I have to switch to Claude Code, which I am told by many is much better than codex, but I really liked Codex, oh well.
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My lord, I have lost all my credits as well.
So hereās the timeline of events:
- Codex limits suddenly changed with no updates. People complain. Mods say āitās a glitchā
- Supposed fix is released - does nothing
- Credits of ~$200 USD are granted
- Credits have all disappeared
I had to dig through Google to find a Reddit thread. This is not a bug. Nowhere on Codex is this expiration noted. Not even on the platform for API usage. AFAIK this Reddit thread is the only place that indicated the expiration date.
To thank you for your patience, weāve granted $200 in free credits to Plus and Pro users who used cloud tasks in the past month, valid until Nov 20.
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Just wanted to chime in here. Honestly, itās a real shame. There was absolutely no indication that those credits were temporary.
Whatās really frustrating is the inconsistency. Other sections on my dashboard have a little āiā info icon that clearly states dates (e.g., āunlimited until Nov 20thā). But for the credits? Nothing. No info icon, no tooltip, just a silent drop to 0.
And now I see prompts to upgrade to āProā or āBusinessā. Iām just an individual user testing stuff, not a corporation, so pushing these tiers feels totally out of place.
I get that trials end, but since the UI clearly has the feature to show expiry dates (like the rest of the dashboard), why not use it here? A simple tooltip or a heads-up email would have been the fair way to handle this.
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Well, whatās the takeaway here? Mistake? Real? Something else?
Were the credits just an experiment for Plus users, and now theyāre demanding asking to chip in a little more into the pot?
Looking through my emails, I donāt see any notification of
- Credits system being used
- Credits expiring
While I appreciate terms, conditions, and changes may be posted, they need to be posted in places which arenāt in a dimly lit part of the environment.
This was fully intended.
I had to dig through Google to find a Reddit thread. This is not a bug. Nowhere on Codex is this expiration noted. Not even on the platform for API usage. AFAIK this Reddit thread is the only place that indicated the expiration date.
To thank you for your patience, weāve granted $200 in free credits to Plus and Pro users who used cloud tasks in the past month, valid until Nov 20.
Hi everyone, thank you for raising. I know it was jarring to see your credit balance suddenly drop. I checked in with our Codex team to make sure we had the full context.
Earlier this month, a group of Codex users received a one-time promotional grant of 5,000 credits (equivalent to $200) to help offset recent usage issues. These promotional credits were set to expire on November 20, and the expiration date was included in the terms of the promotion, though it was not surfaced clearly in the UI. I completely agree the lack of visibility caused confusion.
What youāre seeing now is the expiration of those promotional credits. For example, if someone used around 1,000 of the 5,000 credits, the remaining ~4,000 credits expired at the same time. This is why balances went from a few thousand to zero all at once.
A few important notes:
- This expiration only affects the one-time promotional credits.
- Your normal Codex weekly usage limits reset on their usual schedule.
- There was no additional deduction or charge beyond the expiration of the remaining promotional amount.
- Nothing was removed from paid balances or active subscriptions.
I know the lack of an expiration indicator made this feel abrupt and weāve shared this internally so the team can improve clarity around promotional grants going forward.
If something still seems off with your credits, feel free to write into support@opena.com so we can take a closer look!
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Thanks for the clarification ā it actually makes the situation even clearer.
So the compensation users received for your platform issues was silently set to expire, with no UI indicator, no reminder, no visibility whatsoever ā and now the explanation is:
āDonāt worry, nothing was deducted, it just disappeared because it was supposed to.ā
You do realize how absurd this sounds from a userās perspective, right?
If you compensate people for your own outages, but that ācompensationā self-destructs on a random date without warning ā is that really compensation, or just an accounting trick?
The logical and respectful approach wouldāve been simple:
restore the expired credits for at least a week and say āwe fixed the visibility issue on our sideā.
Instead, we got a perfectly polished corporate message explaining why the disappearance of compensation is actually fine.
Itās not fine. For some of us, OpenAI lost trust for ever.
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These werenāt āpromotional creditsā. These were compensation for theft.
People experienced immediate outage and emptying of purchased credits because of OpenAIās mistaken implementation, taking a weekly usage in just a few chat turns.
Depriving people of the subscription service being billed.
Then users sent you even more money, either tenfold in subscription or in a new āpay up, buying credits to continue usingā - to have it emptied again.
Context
Real money being expended, to only get further limitation:
Iām not even searching hard for those that paid in, acquiescence to your ploy.
This near-immediate expiration of compensation, for services unrendered and paid balances emptied, compensation that was still removed fast by unfixed bugginess at a high rate: Preposterous. A fitting conclusion:
This is where the buck (and your bucks) stops:
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