I got the business account subscription and hit limits while using codex, so I added a seat thinking doing this would enable me to continue using codex via another seat, per chatgpt…
I don’t know how to use the seat via the UI, nor can I scale back the number of seats to UI in the UI.
I note there is something about codex credits but I just don’t really understand the billing and the billing/workspace is difficult to navigate.
Codex says - your credits are exhaused - contact your admin. I am the admin but still can’t figure out what it is that needs to be done. I don’t really use chatgpt web ui, just codex.
Which account / (workspace etc) is best for pure codex usage?
From my experience, when limits are reached, it means you need to increase your spending so you are automatically upgraded to a higher tier.. To be honest Im new to codex but for any of the other models this is how it works.
If I have two seats, my codex session is logged into my business account and therefore has the codex credits associated with 2 seats? Very hard to figure out exactly what I am getting here…
I’m struggling - I had a trial chatgpt account with codex, then created a business account with codex and merged the personal account to the business account.
I tried to create a second seat in the business account but no idea how to use this seat…
I don’t see how the second seat can be used from the Codex UI - help!
Each seat on a Business subscription should use its own ChatGPT login for authentication. That same login is also what the local Codex app uses to connect to the subscription.
I’d expect the fix here is to sign out of the first seat’s account, sign back in with the second seat’s account, and then let the Codex app reconnect. At that point, it should recognize the second account correctly.
Please let me know whether that works. I hope this helps.
https://chatgpt.com/ knows about a workspace and I can see two seats. Not sure if I need to send and invite to an email address for the seat in the workspace and then the https://chatgpt.com/ and https://chatgpt.com/codex will then be more aware of what is going on in terms of the association.
I don’t think codex login / codex logout will work - tried it 2 dozen times already and it just gets confused.
yep - not sure what is going on; a business seat should be similar to a personal seat in terms of tiers.
ie. You buy a seat and then choose the tier for that seat, since some users will be max users and others just use it a little…
Basically, it seems like we just buy a seat, and then topup codex credits. I don’t seem to be able to go from 2 seats back down to 1 seat though.
Not sure if @vb is a kind soul helping newbs or employed by OpenAI - but it would be good to actually be able to get support from OpenAI - they have a tonne of docs that link to other docs but I just don’t seem to be able to arrive at a solution for a relatively simple problem.
I hear you, the seat vs usage model (and how it maps to tiers/credits) can be confusing, especially when trying to adjust things like seat count.
Business plans require a minimum of 2 seats, so you won’t be able to reduce that to 1. Codex usage is separate from seats. Seats control access to the workspace, while Codex depends on available credits. The “credits exhausted” message means your workspace is out of credits, not seats. Adding another seat won’t increase Codex usage, you’ll need to add credits instead.
If the billing setup or UI still looks off, it’s worth reaching out to support@openai.com so they can check your workspace directly.
When I opened the business account, I had only 1 seat then added a seat. So, not sure if the 2 seat min is recent?
AFAIK, I purchased an additional seat - so, if each seat is purchased - are credits being purchased or just a facility to logon an auth via a diff mechanism (email/2FA etc)? I would have thought a seat has some relation to credits…
Likely most businesses need 2 seats; but in my circumstance - not sure if it’s better to switch back to a personal account since I still don’t understand the economics of a personal seat vs a business seat. It would be good for a business seat to be related to a personal tier level to better understand what it is that I’m buying.
I try to send an invite for the seat to an account - possibly used previously and when I follow the link I get to an auth error page saying I do not have an account because it is deleted or deactivated. The request id is “68a28862-cbbc-48ba-8ca4-672e6f79af00”. Also, if I follow an invite link - not sure why the button to sign up for free is visible…Ok, so I logged into the seat and can use codex.
Thanks for the detailed write-up @Q_Mah, this helps clarify what’s going on.
Good signal that you’re now able to log in and use Codex, that confirms your seat is active and working as expected.
On the seats vs credits confusion: in ChatGPT Business, seats are user licenses, not a shared credit pool. Each seat gives one user access to ChatGPT (and Codex, depending on the seat type), billed per user/month. Adding seats doesn’t increase usage credits, it just adds more users.
Since you’re only using one seat, your usage is tied to that single user, not shared across anything.
If you’re working solo, a personal plan is often simpler. Business plans tend to make more sense when you need multiple users, admin controls, or shared workspace features.
On the invite error, that usually happens if the email was previously tied to a deleted/deactivated account. Re-signing up or using a different email typically resolves it.
If anything still looks off, feel free to share the exact error message and I can take a closer look.