ChatGPT+ Not Generating Downloadable Word/PDF Files – Error: File Not Found

[sudarshan1302]

Hi OpenAI team,

I am a ChatGPT+ user and I am experiencing an issue with generating downloadable files. I asked ChatGPT to format a structured business report with tables and text, but every time I try to download the file, it says “File Not Found” or gives an error.

Steps I followed:

• I provided a structured document format.
• ChatGPT generated and provided a downloadable link.
• When I clicked the link, I got an error: “File Not Found.”
• I retried multiple times, but it keeps happening.

Things I have already tried:

• Refreshing my browser.
• Logging out and logging back in.
• Clearing cache and cookies.
• Trying different formats (PDF, DOCX).
• Using a different browser.

Is there a known issue with file downloads in ChatGPT+?
How can I get my file properly? Please help, as this is affecting my work.

Thank you!

[arengukeskus]

I’m experiencing the same issue here in Tallinn, Estonia. ChatGPT refuses to read any files, asking me to input the text manually.

[Bawseyy]

I’m experiencing the same issue!

[rggre]

Same issues in recent weeks - doesn’t create for download a PDF, saying first that file not found and then that file has encoding error

[odxcmusic]

The same thing is happening to me but it has been happening for a couple of months, I thought it would be fixed by now. I’m very close to cancelling my account. It feels like I’m fighting with ChatGPT. It’s a sign to look into other providers such as DeepSeek - IT’S FREE!

[varunskumar]

No one has posted solution to this, I’m still facing it. Do anyone have suggestions for this?

[karenin]

March 25 and I still have the same issue.

I have never seen it to work.

[ndskier79]

I’ve been having this problem for months and today was the first time it actually produced a file. Generally, I’m just asking it to simply provide the formatted response it has provided me with in a downloadable word or pdf doc. Word worked! But the formatting is wonky and the pdf failed. Hoping they fix this soon because it will be very handy.

[Mdx76]

To enable PDF generation in ChatGPT, you need to activate the experimental “code interpreter” feature. Without this feature enabled, you won’t be able to generate or download PDF files

[villvillvill28]

I’m experiencing the same thing Los Angeles California for 4 days now. Generates PDF but when I go to download it says not found

[Laura_Andrea_Nieto_T]

I am experiencing this error in the last 4 days in Germany…it says ‘not found’ when i start the file download. I have tried everything to fix it but still happening…it is very frustrating…

[SheldonBoshoff]

Thanks, this helped! I figured out that code interpreter is automatically blocked using the ChatGPT app, but not the desktop version.

[Linnea_Hall]

I can get a PDF, but it is incomplete, usually 1/2 to 3/4 page.

[Tesla3D]

Likewise, tried everything mentioned here and from Internet searches. ChatGPT PLUS subscriber. Tried running ChatGPT as an direct desktop, run it from my dedicated Gmail account. Here is my (lame) work-around.
Add the Consensus Library. Expand the Chat sidebar (top left). Choose Consensus. I gather broad scientific research for new process. I have used Chat and other libraries to obtain key research elements. Past the results, sources into MS Word. Convert to PDF for archives. Just tired of Chat loosing past information found. Was hoping it would maintain a memory to help me.
I created a custom MS Word document stylesheet that contains the style format for my reposts. Typical Title, sub-title, Headers, … references.
Now - choose Consensus. Upload the key PDF and MS Word document.
My MSWord document name is Ver01 Name of Report.
I instruct Consensus to use this Ver01 Word document, add specifics and output the next sequential VerXX (e.g. Ver02) of the same MS Word document.
It creates a MS Word hyperlink (e.g. Ver02 Name of Project) I download that, open it and my style sheet is intact.
Its not perfect, but it really speeds things up.
Typically, I open the MS Word document up, use Grammarly (my favorite is a subscription ProWritingAid) to improve the grammar or paragraphs. Save these edits, then reload the MS Word with those improved edits.
I just finished a MS word document with ver05.
Warning! Left the PC for a couple of hours. The session ended. Tried to restart it and all information and instructions about audience, sources, tone, reference standards … forgotten. It resulted in a real Frankenstein document. My suggestion is to archive all versions. And, likely archive the instructions (standards, tone, audience…)
Also, when using Consensus - I use the @Scholar (this brings down a list of libraries) that can also be used for each request.
REQUEST: If someone can start a new Thread with tags - We might be able to use this until we find a better solution?
Sorry, I am 2 months using ChatGPT, and hope there will be better posts. I really need a better solution than this myself.

*************** example ***************
B.T.W Using ChatGPT 4.o (or the new beta version) in Plus subscription will NOT allow a download if Consensus is referenced. Example:
The file “Dr_Peter_Vincent_Pry_EMP_Review_Ver5_APA_Cleaned.docx” has been renamed to “Dr_Peter_Vincent_Pry_EMP_Review_Ver15_APA_Cleaned.docx” as requested.

You can download the updated MS Word document from the link below:

Download Ver15 Document
(the Download is hyperlinked color - but there is no way to retrieve it).

Now, choose Consensus and enter:
Rename this MSWord file Ver5 to Ver15 - Add a new Header at the end of the document named Additional Information. Then under the new header in Normal text mode “New info here”. Provide a MS Word download preserving the MS Word Stylesheet.

ChatGPT said:

Your updated document is ready. The file has been renamed to Ver15, and a new header “Additional Information” with the text “New info here.” has been added at the end of the document.
This created a new MS Word document - and the Header was created with text following my Style Sheet. Fully downloadable as shown below.
This is only a workaround. Hope to get some feedback.

You can download it here:

Download Dr_Peter_Vincent_Pry_EMP_Review_Ver15_APA_Cleaned.docx

[Tesla3D]

I posted a (lame) work-around below. I really hope others might assist with an improvement.

[Tina]

How do i activate the code interpreter

[DMS_M]

This is a known issue. All users, both free and paid, are affected. OpenAI has blocked all download links. They are running out of storage and memory capacity. It is now literally just a chat program with a chat bot that says it will create tasks and assignments for you but does nothing with them behind the scenes. For example, you upload your Word/Excel and PDF files and want ChatGPT to do something with them. It says it will get to work but that is just the AI ​​response to your question. The assignments and tasks are not executed at all and the link that is placed to download your completed assignment is empty and does not exist at all. It is just a text link that gives you the message that the download cannot be found or the session with the interpreter is broken. Ask for your money back en masse because they did this out of danger of being hacked or getting viruses. This has not been resolved for the time being. They deliberately do not mention it on their status page because they are not going to do anything with it. I have switched to Co-pilot to be able to continue my work and it works even faster there.

[Tesla3D]

Another search indicates you are right. That the PRO version does keep memory. That probably makes sense since it is a shared team enterprise level. But, my PLUS version doesn’t work (share memory) I am using Consensus as a workaround, posted details above. I would be so HAPPY if OpenAI allowed PRO users to pay an additional $4.00 a month for memory storage to re-activate the links to created documents!