I recently upgraded a ChatGPT Business workspace and assigned my account a Premium seat ($125/month).
I’m now repeatedly getting:
“You’ve hit your usage limit. Review your workspace’s usage settings to continue.”
The strange part is that my usage page still shows approximately 93% remaining.
I’ve already verified:
- My user is explicitly assigned the Premium seat
- I’m the workspace Owner
- Premium monthly usage limit: None
- Per-user override: Not set
- Workspace credits are still available
- The problem also occurs in the web browser, so it isn’t limited to the desktop app
Support has escalated the issue to a specialist, but I’m trying to determine whether this is affecting other Business Premium users.
The behavior feels like a legacy/Standard 5-hour usage limit may still be getting enforced against the account even though the seat is Premium.
Has anyone else with a Business Premium seat experienced this?
In particular:
- Did the block clear after roughly five hours?
- Does your usage dashboard still show substantial usage remaining when blocked?
- Did support identify a stale entitlement or legacy usage limit?
- Did you find any workaround that did not involve buying more credits or changing seats?
I’ll update this thread if support provides a technical explanation.