Hey everyone, Based on reviewing some of the tickets. There may be some confusion because there are two types of ChatGPT Codex and ChatGPT Work limit resets:
1. Global or hard resets
These reset the applicable hourly or weekly usage window directly. They do not appear as saved resets. If you continued using ChatGPT Codex or ChatGPT Work afterward, it may not be obvious that the reset was applied because the refreshed window may already show new usage.
2. Saved or banked resets
These appear as available reset credits on the ChatGPT Codex usage page and can be redeemed after reaching a usage limit.
Depending on the campaign, eligible accounts can include Plus, Pro, and ChatGPT Business users.
For Business workspaces, eligibility is evaluated per member, not for the workspace as a whole. Campaign requirements may include:
- An active Business membership
- A non-usage-based seat
- Recent ChatGPT Codex or ChatGPT Work activity
- A subscription or workspace membership active before the campaign cutoff
Some campaigns may not target promotional, discounted, newly activated, or other non-standard subscriptions. We reviewed the reported cases individually and, based on the information available, have not found evidence of unexpected behavior.
For saved resets, check: https://chatgpt.com/codex/settings/usage
Before checking, sign in with the affected email, select the correct Plus, Pro, or Business workspace, and make sure you are not viewing a Personal or Free workspace. Saved resets tied to a Business workspace will not appear in the Personal workspace. Thank you!