On June 14, OpenAI Support replied to my Community post and stated:
“We’re taking over coordination of this issue and will work from your existing case 09218555.”
The Community thread was then closed, with the explanation that all further communication would be tied to Case 09218555.
I provided the requested HAR file on June 14. The HAR file shows that the delete/hide request for the affected conversation returns a 500 Internal Server Error.
I then followed up again on June 19 asking for confirmation that the HAR file was received and that the issue had been escalated to technical/product support.
As of today, June 24, I still have not received a substantive response.
Please confirm:
Whether Case 09218555 is still open.
Whether the HAR file was received and reviewed.
Whether this has been escalated to technical/product support.
What the current status is.
The Community thread was closed specifically because OpenAI Support said this would continue through Case 09218555. I need someone to actually provide an update through that case.
Thanks for following up and for sharing the case number @Mike6592
I checked Case 09218555, but I wasn’t able to find the HAR file attached there. To help me troubleshoot this further, could you please capture the HAR file again and send it directly in the support ticket 09218555?
Once I have the HAR file available in the ticket, I’ll be able to review it and troubleshoot the issue further.
I’ve sent you a message on support ticket 09218555. To avoid duplication and keep the process streamlined, any further communication will continue through that support ticket.
I am posting another update because this case still appears unresolved.
Case 09218555 has now been open for over a month.
OpenAI Support asked me to provide a HAR file. I did so. Support then confirmed receipt of the HAR file and stated that the case was being escalated to a specialized support team.
However, from my point of view, nothing has changed:
The affected conversation is still visible in my ChatGPT history.
I still cannot delete it.
The delete/hide request still appears to fail with a server-side 500 error.
I have not received a substantive update explaining what is being done, what the timeline is, or whether anyone has actually reviewed the backend issue.
I appreciate the replies I have received here in the Community, but helpful-sounding replies have not yet resulted in an actual fix or a meaningful status update.
This is not a general deletion-instructions question. It is a specific product/account bug affecting one stuck conversation record. I am a ChatGPT Plus customer, and it is extremely frustrating that a narrow, reproducible issue with HAR evidence has dragged on this long.
Can OpenAI Support please provide a real status update for Case 09218555 and confirm whether the specialized support team has actually reviewed the HAR file and backend error?
At this point, the issue is no longer only the stuck conversation. It is also the lack of ownership and lack of substantive follow-up after OpenAI Support confirmed receipt of the requested technical evidence.
I checked on Case 09218555 and can confirm it was escalated on June 24, 2026 for further review. Our team is currently working through a large backlog, so it may take some more time before there’s a meaningful update.
I understand that’s frustrating, especially since you already provided the HAR file and the issue is still unresolved. The case hasn’t been forgotten, and the team will follow up through the ticket once they have more to share.
Thank you for confirming that Case 09218555 was escalated on June 24, 2026.
I appreciate the update, but I want to be clear that this issue had already been pending for weeks before that escalation occurred. The HAR file shows a server-side 500 error when attempting to delete/hide the affected conversation, and the conversation is still visible and still cannot be deleted.
I understand there may be a backlog, but I would appreciate a more specific expectation than “some more time.”
Can you please confirm whether the specialized team has actually reviewed the HAR file yet, or whether the case is still waiting in queue?
If it is still waiting in queue, please let me know when I should reasonably follow up again.
At this time, I can confirm that Case 09218555 has been escalated to the specialized support team, but I don’t have confirmation yet that the HAR file has been reviewed. From what I can see, the case is still awaiting further review in the escalation queue.
I know this is not the update you were hoping for, especially given how long the issue has been open and that you already provided the requested technical evidence. I don’t want to give you an inaccurate timeline, but the case has not been forgotten, and the team will follow up through the ticket once they have reviewed it or have a meaningful update to share.
As of today, this issue is still unresolved. The affected ChatGPT conversation is still visible in my history and still cannot be deleted.
This case has been open for over 9 weeks. The HAR file was provided and shows a server-side 500 Internal Server Error when ChatGPT attempts to delete/hide the affected conversation.
OpenAI Support previously confirmed that the case was escalated to the specialized support team, but I still have not received a meaningful update or any visible resolution.
Please confirm:
Whether the specialized team has reviewed the HAR file.
Whether the server-side 500 error has been identified.
Whether OpenAI can manually remove or hide the affected conversation from my account.
When I can reasonably expect this issue to be resolved.
At this point, I need a concrete status update, not another generic acknowledgment.
This issue is still unresolved, and I have not received a substantive answer to the questions above.
The affected conversation is still visible in my ChatGPT history and still cannot be deleted. This case has now been open for over 9 weeks.
OpenAI Support previously confirmed that Case 09218555 was escalated on June 24, 2026. The HAR file was provided and shows a server-side 500 Internal Server Error when ChatGPT attempts to delete/hide the affected conversation.
I am asking again:
Has the specialized team reviewed the HAR file?
Has the server-side 500 error been identified?
Can OpenAI manually remove or hide the affected conversation from my account?
When can I reasonably expect this to be resolved?
Please provide a real status update. This has gone far beyond a reasonable support delay.
That is exactly how it feels. I get acknowledgments, but the actual issue remains unresolved. So what king of support is this? Trying to get a simple issue fixed and this is the response I get? Can anyone please tell me if they ever receive any real help from a real person with any support request?
omfg