Cant create tunnel despite admin account

Tunnels access required

You need a role with Tunnels Read access to view tunnels.
To create or edit tunnels, ask an organization admin for a role with Tunnels Manage acc

prob bc my account doesnt have some priv maybe bc i havent done the bs selfie verification/surveillance but the error should tell me exactly what and not leave me guessing. usability fail

Thanks for the feedback @cybercriminal. Just to clarify, where are you seeing this error message?

Also, when you mention selfie verification, is that something you've been prompted to complete, or are you just guessing it might be related to the missing access?

Any additional context would be helpful.

Hi @cybercriminal!

I think this error message is referring to an Enterprise administrator.

According to the changelog this feature is currently available for Enterprise customers only.

Released Secure MCP Tunnel for enterprise customers. Secure MCP Tunnel lets supported OpenAI products including ChatGPT web, Codex, Responses API, and AgentKit connect to private or on-prem MCP servers through a customer-hosted tunnel-client without exposing those servers to the public internet.

To add to this - I see/saw the same error when I attempt to add a new MCP server.

Interestingly, when you go to inspect the roles in your org’s People table here, even the Owner default role has the Tunnels permissions set to None -

Not sure if this was intentional? Regardless, given that this is a Preset role (created by OpenAI), it can’t be edited. So it currently appears as though like you have to manually create a ‘new’ Owner-like role, but add the desired Tunnels roles.