Apparrently the only solution is to wait for OpenAI team to resolve the CORS problem from the server.
I prefer to make a topic because actually i can’t do anything if I want to reload my credits except making a new account and a new api key which is not a good solution for me because i’ve many datas stored on my api account (vectors mostly).
All the platform site destinations mentioned seem working in the US.
In browser developer tools → network:
Are you getting an error only on the OPTIONS request, and if so, what URL and status code?
Are you in a geography where you’d be served by datacenters taking bombs to the infrastructure? Apparently claude.ai had an outage also.
Purposefully blocked… xxx.ingest.sentry.io , browser-intake-datadoghq.comfeatureassets.org , prodregistryv2.org , ab.chatgpt.com , snoops that record your every move.
In the network tab, the first error is from “api_keys” the response is :
{
“error”: {
“message”: “Incorrect API key provided: null. You can find your API key at https://platform.openai.com/account/api-keys.”,
“type”: “invalid_request_error”,
“param”: null,
“code”: “invalid_api_key”
}
}
So… I’d be more curious, open and clear network tools’ log when on the storage page for “files”. Then do a hard-refresh when , such as for files, and see if there is any error or timeout in actually getting resources from api.openai.com that should fulfill the information on that page or others.
Then, does this continue on a different browser where you have to log in again?
I tried on my personnal computer with 3 differents browsers with and without incognito (Brave, Edge, Firefox), i tried on my server too with the 3 sames browser, in normal and incognito too. Nothing work. My server and my personnal computer are ~50km apart, but they use the same DNS (1st 1.1.1.1 / 2nd 8.8.8.8)
I tried to change my DNS on my personnal computer =>
1.1.1.1 (my initial DNS, cloudflare) => doesn’t work
1.0.0.1 (2nd cloudflare) => doesn’t work
208.67.222.222 (openDNS) => doesn’t work
8.8.8.8 (google) => doesn’t work.
It every time redirect me to this datacenter sentry io.
I tried with my work computer on the corporate network (that use private professionnal Cisco OpenDNS DNS) and IT WORK HERE.
Can’t understand what happen.
For the storage page, the errors are exactly the same :
I can’t understand why my work computer can access to the pages without going by sentry io, it located at 2km of my personnal computer, only the DNS are different.
Thanks for your help
EDIT : I put back my DNS to 1.1.1.1, the console on the /storage page look like this, so it look like it try to call another datacenter blacklisted
The 499 error within milliseconds when making the request means that you might have some local firewall or proxy terminating the connection that was opened, whereas I have the exact same URL even with that same query string simply blocked: the POST can never succeed.
The peculiar thing is that you only see an issue on a few pages.
Here’s what I can suggest:
use uBlock Origin (ad blocker).
In “my filters”, add:
||o33249.ingest.sentry.io^
See if a complete block will allow the platform site’s script to continue.
But you might be obsessing too much on non-openai services that OpenAI uses to track you and record your web page use (and then doesn’t configure the request header correctly, which has continued) as a cause of errors.
Thanks a lot for your help, it’s not my ad blocker, it was my anti-virus (i use Kaspersky), don’t know why it made this effect but i tried to restart it and now everything is working while i try to access to the pages mentioned at the first post.
Thanks again your responses were really complete, have a great day !
Glad you got it figured out. They might be blocking the URL for your privacy, but are doing it in a way that breaks the expectation of the site’s scripting.
You might report a false positive on the URL to the antivirus/firewall maker, so that others can use OpenAI services successfully without needing OpenAI to write more tolerant code.
