Cannot download generated files – GetDownloadLinkError in ChatGPT

Hi,
I’m experiencing an issue when trying to download files generated in ChatGPT (such as DOCX, CSV, ZIP).

Issue description:

When I generate a file using ChatGPT, it completes successfully. However, when I try to download the file, I receive the following error:GetDownloadLinkError – Encountered exception: file_service_client.client.GetDownloadLinkError
This happens with all file types (DOCX, CSV, ZIP, etc.).

it always happends in the folowing steps.

  1. Upload a PDF to ChatGPT.
  2. Process the file (extract text, add comments, or any other modification).
  3. Generate and attempt to download a new file (Word, Excel, ZIP).
  4. The file is successfully created but cannot be downloaded due to the error.

Thus,

:red_circle: I cannot download any generated files, making this feature unusable.
:red_circle: This disrupts my workflow and prevents me from working with documents efficiently.
:red_circle: The issue persists even after refreshing or re-uploading the original file.

  • Is this a known issue?
  • Is there a workaround to download my generated files?
  • Can this issue be investigated and resolved?

Thanks in advance for your help!