Hoping anyone can help me out as far some feedback as to what is going on and how long I’m expecting to wait.
I had a past due invoice of a couple hundred approximately…was not intending to not pay but project was put in hiatus for like 3 months…
Regardless had a credit the whole time on the account of 125. Since added an additional hundred, and some more on top…basically enough to cover the balance. There is no default option to pay with credit currently in the system, but either the automated system or support agent i spoke to had said there is an error in the system as the amount should be automatically being applied.
Well…it hasn’t I’ve been waiting for 3 days plus for API reactivation. Ive messaged several times to inquire a time line of when i can expect reactivatioin, and have been getting a runaround about billing department or whatever else, but no clear answer. Meanwhile, i have a contractor awaiting my API access to proceed with our project.
It’s all a tad bit frustrating and am at the verge of considering other LLM options we have worked with. Also, we’re at the cusp of tier 5 access and once my funds are applied, should be well over. I know it’s not the most money in the world, but its not like we’re testing $5 a month for tokens…you know? And obviously, we are planning to spend more…but its not happening anytime soon, so it seems.
Hoping this is the right thread on here to pose this. ANy suggestions would be wonderful.
No problem. We try to keep the more technical stuff in API …
Welcome to the community.
It sounds like you had a payment not clear then came back later and when you added money it turned them into credits rather than clearing your back balance?
If you’ve reached out to help.openai.com with all the details, you’ll just need to wait to hear back from them.
Adding credits will not affect an outstanding bill, and the bill cannot be paid by credits.
The outstanding invoices screen should give you an option to pay each monthly billing that might occur. Such usage can occur by running out of credits and continuing while it takes minutes or hours to actually be shut off will be put on a monthly bill. It also might be from before everyone was switched to pre-pay billing in February through April.
If you have left your bills unpaid for a year they will be gone from that screen and then you will have a REAL hard time getting them paid off and your account restored, despite having fed it new money.