Banked Reset Not Received on My Account

ChatGPT Bugs
1

Hello OpenAI Support Team,

I’m contacting you regarding the recent announcement that a banked reset was added to everyone’s account to celebrate the milestone of 7 million active Codex and ChatGPT Work users.

I have been a paid subscriber since June 2026, but I have never received or seen any banked reset available on my account. I have checked both the ChatGPT desktop app and the web version, but there is no option to apply the reset or replenish my weekly usage.

Could you please help verify:

  1. Whether my account is eligible for the banked reset;
  2. Whether the reset has already been added to my account but is not displaying correctly;
  3. Whether it can be manually applied if it was missed due to a technical issue.

I have attached a screenshot of the official announcement for reference.

CleanShot 2026-07-15 at 17.28.11@2x
CleanShot 2026-07-15 at 17.28.11@2x1210×786 66.9 KB

My account information:

  • Subscription plan: ChatGPT Pro
  • Subscription start date: June 2026
  • Invoice/receipt number: VPQ06TZ0-0001 VPQ06TZ0-0002
  • Platform checked: Desktop app and web

Thank you for your assistance. I look forward to your response.

Best regards,
You Zhou

2

Welcome to the community @zhouyou,

I recommend you to read this post by OpenAI Support (posted 13 hours ago) and see if this might answer your questions.

3

I checked a long time ago, and it seems my account has never received any reset count since the feature was launched.

4

In that case I recommend you to directly contact OpenAI support, either through Help or by emailing them at: support@openai.com and open a support case, since this seems to be account specific.