Hi, this is my second time posting about this as my issue is still not solved 
Tibo mentioned that paid subscribers will receive a banked usage and all of my friends on the same plan as me (Pro 5x) have also received the reset except me.
I have escalated to OpenAI support but the support told me Clear your browser’s cache and cookies…
Can any OpenAI support staff help me with this? I would like to know why my account has not been receiving the banked usage since day 1. My support case number is 11307253.
Hi @potterheads,
Thanks for reaching out.
Banked credit resets are applied in bulk to accounts selected for each campaign. They cannot be granted or reissued individually.
After a bulk reset is announced, it may take up to 48 hours to appear. Once that period has passed, refresh or reopen Codex Settings → Usage.
If the reset does not appear after 48 hours, your account was not selected for that campaign. Eligibility is evaluated separately for each reset, and the selection criteria are not disclosed.
Please watch for future bulk reset announcements. If you need additional usage, eligible Plus and Pro users can purchase credits under Codex Settings → Usage → Credits.
-Mark G.