Authentication Error Logging In

ChatGPT
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1

I’ve been locked out for 2 days with an authentication errors.

I’ve provided the HAR file and relevant info but get no reply from support. It’s critical to my business to get back into my account.

How do I get live human support? Ive done incognito, done different WIFI accounts, a hotspot, different browers and a different computer. All the same.

HELP

2

Hey @mark115, thanks for flagging this.

If you already have a Support case open, please share the case ID here so I can check its status and take a closer look.

~ Smith

3

Case Number: 14241800

Thank you Smith

4

Case Number: 14241800

Thank you Smith

5

Curious if you found anything?

there’s apparently 2 cases open.

2nd: 14109335

6

Hi @mark115,

Thanks for sharing the case number.

I checked the support ticket and can confirm that your case was escalated to our specialized team on September 4. They’ll review the details and follow up with you directly through the support ticket as soon as they have an update.

To avoid duplicate communication, please continue troubleshooting through the existing support ticket. I’ll go ahead and mark this forum thread as resolved for now.

Thanks for your understanding!

~ Smith