Day 6 update: Pro subscriber still locked out — specialized team unresponsive (Case 08894351)

ChatGPT
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This is a follow-up to my previous post “Pro subscriber locked out 4 days — server-side auth failure, support unresponsive” which was auto-closed after 24 hours.

Update — Day 6, still locked out.

@OpenAI_Support Smith responded on my original post and via email on May 19, reset the auth flag, and asked me to try a sign-up workaround. It didn’t work — same HTTP 500 on mfa/verify (error code: get_chatgpt_account_error).

I provided the HAR file Smith requested. It confirms two server-side 500 errors at POST /api/accounts/mfa/verify — the identity system recognizes my account but the ChatGPT service layer cannot hydrate it. Full request IDs and session tokens were included.

Smith then transferred the case to a “specialized support team” 27 hours ago. No acknowledgment from that team since. My follow-up asking for an ETA has gone unanswered.

Timeline:

  • May 15: Locked out
  • May 16-17: AI triage + Joshua (client-side suggestions, all excluded)
  • May 19: Smith resets auth flag, requests HAR file
  • May 19: HAR file provided proving server-side failure
  • May 19: Case transferred to “specialized team”
  • May 20-21: No response from specialized team

6 days, $200/month Pro subscription, 28 emails across 5 case numbers, screen recordings, OAuth flow trace, and a HAR file — all pointing to the same server-side account record corruption that only an engineer can fix.

Case: 08894351

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Hey @hmikhail

I understand your frustration, and I sincerely apologize for the continued inconvenience. I have already informed our specialized team to review your case with high priority. They are actively investigating the issue, and they will get back to you as soon as possible with an update.

I’ll also continue keeping track of your case internally to help ensure it receives the necessary attention.

~Smith