APIError: The server had an error processing your request. Sorry about that!

API Bugs
1

Hello, I’m writing this message to seek assistance in identifying the cause and solution of an issue I’m currently experiencing.

APIError: The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID req_837963b45feebd18e2f11538e60644ce in your email.)

at Stream.iterator (/home/ec2-user/chatbot-server-assistants/node_modules/openai/src/streaming.ts:71:21)

at processTicksAndRejections (node:internal/process/task_queues:95:5)

at AssistantStream.\_createAssistantStream (/home/ec2-user/chatbot-server-assistants/node_modules/openai/src/lib/AssistantStream.ts:346:22)

at AssistantStream.\_runAssistantStream (/home/ec2-user/chatbot-server-assistants/node_modules/openai/src/lib/AssistantStream.ts:765:12) {

status: undefined,

headers: undefined,

request_id: undefined,

error: {

message: 'The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID req_837963b45feebd18e2f11538e60644ce in your email.)',

type: 'server_error',

param: null,

code: null

},

code: null,

param: null,

type: ‘server_error’

}

This is the erorr message

The server code has not been changed, and while I don’t know the exact time the error occurred, I noticed the problem about two hours ago.

I would appreciate your advice. Thank you.

2

Hi, I’m facing the same issue: 2 of 3 Dalle-3 requests have this error, no logs available to check what’s wrong and the support did not help. Please, let me know if you find the root cause.