I already tried that several times. That’s of no use. From July till now, nobody has even looked at my messages properly, sent through the chat. All I get is pre-written response templates. Clearly, the chat is 100% bots, no humans.
I haven’t seen such a horrible customer support or billing system in place in the past 20 years in IT.
Not only that, today when I decided to cancel my API subscription account out of frustration, all the funds that I added to my account credit simply disappeared and my API remains suspended.
I have posted here, I’ve gone to the OpenAI Discord with this issue and absolutely nobody cares about getting it resolved.