Hello OpenAI Community,
My API access has been blocked since July 4 with the following error:
429 - Your account is not active, please check your billing details
I’ve submitted a support ticket on July 4 and followed up multiple times. I’ve received replies from AI agents and generic updates, but the issue remains unresolved, and I haven’t had any working API access since then.
Here’s my current status:
- Billing is active
- Payment method valid and verified
- Credits purchased and shown on the dashboard
- Used $0.35 of $120 limit
- Only 22 requests made before the issue occurred
- No error or warning email received
- No violations of Terms of Use
- This is blocking production work and client integrations
I understand this may be due to an internal account flag, but I have not received any communication confirming that.
Can someone from the OpenAI team or moderation staff please escalate this to Trust & Safety or Billing?
This issue is critical for business operations, and I would deeply appreciate any help.
Thank you in advance 