API access to GPT-4 no longer working

API
1

I am working on an application which uses GPT-4 API calls. It was working last night, but as of this morning all of my API calls are failing. Here’s some example Python code for testing:

from openai import OpenAI

LLM = OpenAI()

response = LLM.chat.completions.create(
    model='gpt-4',
    messages=[{'role': 'user', 'content': 'What is 1+1?'}],
)
response

(My API token is stored in the environment variable OPENAI_API_KEY.)

The response I get is:

NotFoundError: Error code: 404 - {'error': {'message': 'The model `gpt-4` does not exist or you do not have access to it. Learn more: https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4.', 'type': 'invalid_request_error', 'param': None, 'code': 'model_not_found'}}

Interestingly, if I use gpt-3.5-turbo instead of gpt-4, then I get the error:

RateLimitError: Error code: 429 - {'error': {'message': 'You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.', 'type': 'insufficient_quota', 'param': None, 'code': 'insufficient_quota'}}

I have confirmed in the admin UI that I am nowhere near any caps for this model.

Anyone experiencing something similar?

2

Check, re-create, and update your API key.

3

I generated a new API key and got the same result. I also tried an API key associated to a different ChatGPT Plus account and got the same result.

4

Go to the Playground
https://platform.openai.com/playground?mode=chat

Try and use the the GPT-4 model. If it works then in the left side-bar click API keys and make sure the API key there is the same API key in your env

5

It does work in the Playground, and as far as I can tell it’s using the same key as the one I’m using on my local machine. Does that mean it’s some sort of config issue on my local machine?

6

Try and hardcode the API key to check

from openai import OpenAI

LLM = OpenAI(api_key=[pasted_key])
7

OK, I have to run to a meeting, but I’ll try after - thanks for he help so far!

8

What Tier for billing are you?

Are you aware of the rate limits? Have enough credits in your account?

9

Update: after I got back from my meetings yesterday I generated a new API key and everything worked fine. I definitely also tried that yesterday morning, so I’m not sure what the problem was, but :person_shrugging:

1 Like
10

The GPT-4 model still not working April 2024