Ambiguous Cyber verification

ChatGPT
1

I’m unable to verify for trusted access for cyber. I click on start verification which opens the Persona tab. I upload my document and selfie, and it succeeds and goes back to OpenAI. The interface loads for a bit… Then prints this ambiguous message:

Your identity couldn’t be verified or your account is ineligible at this time. If you think this is a mistake, please contact support.

I’ve made several attempts at this already, including various attempts to contact support on many different days, but was unable to resolve the issue. Latest case number: 14822121.

My account is months old at this point, Persona is verified, I have advanced security enabled… Not sure what else OpenAI needs from me. Even Anthropic accepted me into their CVP program. At this point I’m just looking for closure. Is this some kind of bug, or did OpenAI reject me?

Can I get an actual confirmation? I need to know if I’m gonna have to look elsewhere for my cybersecurity needs. I do free software work on my own programming language implemented in C. The cybersecurity refusals are constant in codex and it’s borderline impossible to code review my own project.

2

Anyone else having the same issue?

3

same issue for me and no fix

4

Hi @matheusmoreira,

Sorry for the delayed response. Completing Persona verification does not guarantee approval for Trusted Access for Cyber, now called Daybreak.

Please check Your eligibility at https://chatgpt.com/cyber using the same account and follow any remaining instructions shown.

As explained in the Daybreak troubleshooting guidance, if the verification flow offers another attempt, you may retry, but approval is not guaranteed. If your account remains ineligible, Support cannot override the decision, grant access, or provide details about the checks behind the result.

If you received a Daybreak Blue reverification email and cannot restart verification, reply directly to that email with the details.

If the flow instead stalls or encounters a technical error, please update your existing Support conversation, referencing your case, with the exact error, where it stops, a redacted screenshot, your browser/device, and the attempt’s time and time zone. Please don’t share identity documents or verification links.

-GS