All 4 of my paid Business Standard seats missed the Oct 2 global reset, while Pro 500 was fixed

ChatGPT Bugs
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1

Hi everyone,

I’m posting this because at this point I’m genuinely frustrated with how ChatGPT Business Standard users are being handled in this reset.

Tibo announced the Oct 2 global reset for “all paid ChatGPT accounts” and later said that the reset had fully propagated.

I have four paid ChatGPT Business Standard seats, across my Business setup, and not a single one of them received the reset. The Codex usage and reset times are still exactly where they were before the global reset.

This makes it very hard to believe this is just an isolated account issue.

I’ve also seen Business Premium users receive the reset, while multiple Business Standard users are reporting that they did not. If Business Standard was intentionally excluded, that was never stated in the announcement. The wording was “all paid ChatGPT accounts.”

What makes this more frustrating is what happened with Pro 500. After the main reset, Tibo noticed reports that Pro 500 users had not received it, said he was investigating and would make up for it, and then shortly afterwards confirmed: “All fixed.”

So OpenAI was able to identify another paid cohort that had been missed and correct it. But Business Standard users are still sitting here without the reset, more than a day later.

And this is not the first time this has happened to Business. In July, OpenAI explicitly confirmed that Business workspaces had been “inadvertently omitted” from two Codex hard resets and later issued a corrective Business reset.

I have already opened OpenAI Support case #16341140, but so far I have only received AI-assisted replies instead of an actual investigation.

Could someone from OpenAI please confirm:

  1. Was Business Standard supposed to be included in the Oct 2 reset?
  2. If yes, why are Business Standard seats still missing it after the reset was declared fully propagated?
  3. Since Pro 500 users were given a corrective fix, will the same be done for affected Business Standard users?

If you’re also on Business Standard and did not receive the reset, please reply here. It would be useful to establish how widespread this is.

2

@OpenAI_Support please,the problem that needs to be solved

3

Adding our organization’s confirmation here to help establish the widespread nature of this issue.

We are experiencing the exact same failure across all 3 paid Standard seats in our Business workspace (gptTeam). Not a single seat received the October 2 global reset or any banked credit.

Here is our exact setup and current state:

  • Plan: ChatGPT Business (Team Workspace, Standard Seats)
  • Current Status: Our weekly Codex limit remains completely frozen at ~2% remaining with the unreset countdown (“Resets in 4d”).
  • Client Verified: Tested and confirmed across the latest Windows Desktop app build (26.930.31730, Oct 3 build) and web interfaces.
  • Support Ticket: Logged under Case #16335162.

We share your exact frustration regarding the contrast with Pro 500. When Pro 500 accounts were missed, Tibo acknowledged the reports and resolved it within hours (“All fixed”). Yet Business Standard seats–which represent paying team customers relying on Codex for production development–have been completely ignored for over 40 hours.

To make matters worse, as you pointed out with your Case #16341140, Support’s front-line AI bot has been putting us through an endless checklist loop (demanding everything from exact Org IDs, Workspace UUIDs, client build strings, to live Codex task telemetry links) rather than acknowledging a systemic tenant-level propagation gap.

Just like the July incident where OpenAI admitted Business workspaces were “inadvertently omitted” and had to issue a corrective reset, this is clearly another batch omission where the multi-tenant workspace tables were bypassed by the global script.

Hoping someone from the OpenAI team or @thsottiaux sees this thread and pushes a tenant-wide Corrective Business Reset without forcing every single team to individually battle the AI support gatekeeper.

6

We encountered an issue during the latest global usage reset.

At the time of the global reset, Pro 500, Business Premium, and Business Standard accounts did not receive the usage reset.

After the fix for Pro 500 was announced, we noticed that Business Premium accounts also received the reset.

However, Business Standard users still have not received the usage reset.

Could the OpenAI team please check whether Business Standard accounts were missed during the fix?

Thank you.

7

Can confirm your exact findings. We have 3 paid Business Standard seats in our workspace (gptTeam), and not a single seat received the reset. Our weekly limit is still completely frozen at ~2% remaining with the natural 4-day countdown unchanged.

Your observation about the timeline makes total sense: when Tibo announced “All fixed” for Pro 500, the propagation evidently patched Pro 500 and Business Premium, but completely missed the Business Standard tenant cohort.

To make matters worse, when we reported this with full telemetry under Case #16335162, Support simply sent a boilerplate reply claiming that 0 banked resets doesn’t mean it didn’t apply, and told us to buy Shared Workspace Credits instead of investigating the rollout gap.

This is clearly an acknowledged batch gap in the propagation script, exactly like the July incident where Business was “inadvertently omitted”.

Hoping the OpenAI engineering team sees this and runs the missing sync for Business Standard workspaces as they did for Pro 500 and Premium.

8

I’ve pinged the team to take a look, but I can’t share a timeline yet.

Thanks for raising this, and for confirming that the issue remains after the Pro 500 reset was applied to your accounts.

9

Same here.

Our ChatGPT Business workspace has 8 paid Business Standard seats, and all 8 out of 8 seats did not receive the Oct 2 global usage reset.

We have been actively using Work/Codex, and the usage limits remained unchanged after the announced global reset.

This appears to be affecting entire Business Standard workspaces, not just individual seats.

We have also escalated this to OpenAI Support for investigation.

It would be helpful if the OpenAI team could confirm whether Business Standard was unintentionally missed during the Oct 2 reset or the subsequent fix.

10

I’m on Pro 200, and saw the announcement. But I’m still waiting for the ‘global reset’ also.

11

Business standard too. Did not get the reset.