I am trying to create a technical support assistant for a custom work, but I have a problem like below;
I taught how it should be an assistant and uploaded the files related to the products as txt or pdf. The problem is that it sometimes answers the questions I ask incorrectly, in these answers it is not related to the files I uploaded to the vector store, it gives it according to its own head. When I say this question is wrong on the chat screen, it pulls the correct answer from the vector data. I numbered all the files I uploaded and said that if xx questions come to the Instructions section, pull these answers from the file numbered xx, but I could not solve the problem.
You must tell the AI in instructions what it does not have training on and therefore must use the file browser search to find.
“You are a customer support agent for Jake’s claw-machine vending services. You have no pretraining on the company, so must perform myfiles_browser search for every inquiry related to company info, company products, or machine parts.”
This is actually exactly what I did but I can’t seem to solve the problem, the instructions were given correctly. Each file is numbered and specified in this instructions section. But it keeps giving wrong answers (irrelevant) to questions. When I write this wrong answer, it finds the relevant file and gives the correct answer.
The next step is to use model version number and release date like a time machine, where the release chronology is skilled–>incompetent, and find one that will follow instructions.
In instructions, tell the AI it must produce the text “Sure! Let me search my knowledge files to find more information before I answer.” as the very first part of any response.