Why does my gpt4 keep giving me gpt3.5 responses

When I start a new chat with gpt4 I get 3.5 responses ,only if I send images to gpt can I get gpt 4 back

Hope you can help me fix this.

It’s normal, we’ve been waiting for 4 months for them to repair the malfunctions.

GPT hasn’t worked since January 2024 but they don’t seem to want to fix it.