"We couldn't verify your phone number."

Community
1

I want to create and API key, but it needs to verify my phone number first. I entered my cell, but I get the error in the title of this post. Looking into the browser dev tools at the network tab, the request is coming back with error 500.

I first tried over a week ago, so this doesn’t appear to be a short-lived issue. I tried on my phone, on my Mac and on my Windows PC. I tried different browsers. I tried with VPNs on and off. I tried my wife’s phone number. I tried several times over the past week. All no joy.

My number is a normal cell number. I am in California, but with an NYC area code number.

Any ideas what is going on? Have others been able to verify phone numbers during this time?

2

Heya. Welcome to the Developer Forum. We can’t help you with this.

You’ll need to reach out to help.openai.com

4

Yes, I contacted support, THEY WOULD/COULD NOT help… So don’t bother to try the link he posted, it’s a waste of your time.

5

2 posts were merged into an existing topic: 500 is returned in the Phone verification endpoint