Vision Model Refuses To Translate My Own Documents

Using python running a loop on a directory to translate some bills (jpegs) from French to english using the vision preview or gpt-4, but because there’s account info, payment references, etc, the model clams up even when it can see the information.

I’ve tried to modify the prompt… ‘they’re my docs’, i have POA, i’m desperate, its not personal, etc, etc bit it seems to refer back to hidden system prompt of “not sharing personal info”… in this case, it wont translate and give me the entire doc info i need. The code works generally but for some docs in a normal ‘utility bill’ format it just gives outright denial.

Does anyone have any workarounds or suggestions? Thanks!