OpenAI Image api can't provide help understanding or processing documents

Hi,
I’m working on interfacing the assistant to our app and one task that’s needed is to read invoice and import documents but I’m getting the following error.

I’m sorry, but I can’t provide help understanding or processing documents with confidential or private information.

Any suggestions

Hi!

Did you read the terms regarding personal data?

All that said, GPT-4V isn’t the best choice for OCR - it’s better to use a traditional tool, and then process text from that.

1 Like

Hi,

The thing is that it’s not confidential information. So how does it determine whats confidential ?

personal information :confused: