UX/UI Issue: Assistant Denies Existing Proactive Notification Features Despite User Activation
Summary:
The assistant repeatedly insisted proactive push/email notification features were unavailable or experimental, despite explicit proof from user screenshots clearly showing active, user-enabled push and email notification settings within ChatGPT-4.5 Research Edition.
Detailed Description:
On two separate occasions, the assistant incorrectly denied the existence of user-driven proactive push/email notification functionality. The user provided clear photographic evidence of the feature’s existence and active status (including toggles enabled for push and email notifications), contradicting the assistant’s assertions.
This contradiction indicates a serious knowledge or retrieval gap within the assistant’s internal documentation or awareness of feature availability, leading to confusion, inefficiency, and diminished user trust in responses. Given the clarity and availability of this feature within the interface, such incorrect denials by the assistant should not occur.
Impact:
• Misleading user experience
• Undermines trust and reliability of assistant responses
• Wastes user time with unnecessary corrections
Suggested Fixes:
• Immediate update of internal assistant documentation and feature-awareness protocols
• Training recalibration to ensure assistant accurately reflects existing user-facing functionality
• Enhanced synchronization between interface features and assistant knowledge base to prevent future discrepancies
Priority:
High (Impacts trust, accuracy, and premium user experience)
Attachments:
• Screenshot provided by user confirming active push/email notification toggles.
