This post was long overdue - finally had time to write it. We found that at Valor email is by far the preferred way to ‘task’ our internal Assistant. We have a bot as well - but simply forwarding an email is much more aligned with our users.
So since about December we’re processing incoming emails using the Assistant API.
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This is some how relateable to something I am doing right now and developing a Course is really my aim so, thank you!