URGENT: Excessive Billing with OpenAI's GPT-4 and Vision APIs - Community Assistance Needed!

Dear OpenAI Community,

I hope this message finds you well. I am writing to share a concerning issue that I have encountered with the usage of OpenAI’s GPT-4 API and Vision API, and I would appreciate any insights or assistance from fellow community members.

Despite having a relatively low number of users on my application, I have been facing significant billing discrepancies with both the GPT-4 API and the Vision API. The invoices I receive do not accurately reflect the actual usage of these APIs, resulting in overbilling that is seriously impacting the financial viability of my project.

I reached out to OpenAI’s customer support over a month ago to address these billing issues, but unfortunately, I have not received any response from them thus far. In an attempt to resolve the matter, I even resorted to creating another OpenAI account to see if the issue could be alleviated, but to no avail.

This situation not only poses financial challenges for my business but also undermines my trust in OpenAI’s services. I am reaching out to the community to inquire if others have experienced similar billing discrepancies with the GPT-4 API and Vision API, and if so, how they have addressed or mitigated these issues.

Furthermore, I would like to express my frustration with the lack of responsiveness from OpenAI’s customer support team. Despite multiple attempts to seek assistance, I have not received any meaningful communication or resolution from them.

I urge OpenAI to take immediate action to rectify these billing discrepancies and improve their customer support services to ensure timely and effective assistance to all users facing issues.

Thank you for your attention to this matter, and I look forward to hearing from fellow community members and OpenAI regarding potential solutions or insights into this problem.

Best regards,
AIProject GPT Team


First off, you should be completely sure that your API key is being handled securely.

What is making you believe that the billing is excessive? Are you tracking the tokens sent and received through the API? GPT-4 Vision can add up very quickly in cost if you’re making lots of requests.

Thank you for your response and concerns.

Regarding the excessive billing, my suspicion arises from the simultaneous surge in API Vision requests. I’ve observed instances where 500 API Vision requests occur within a single minute, which significantly inflates the billing. While I understand that GPT-4 Vision requests can accrue costs rapidly, the sudden spike seems disproportionate to the actual usage of the application.

To address your point about API key security, I’ve taken measures to ensure its protection. However, I would appreciate any guidance or best practices you could offer to further enhance the security of the API key.

Thank you for your assistance.

Hello, is your API being stored in your application or on a server which the application then sends requests to.



My API is stored directly in the real-time database on Firebase. The application then sends requests from this database to access the API. This means that API keys are not stored locally within the application itself, but rather in the Firebase database, providing an additional layer of security.

Thank you.

Thanks! Is your service free or not? Could you provide more details about your service?

So your app sends a message to your cloud database, your cloud database calls the OpenAI API, gets the result, then forwards the result to your app?