Hello our servers just moved to a new data center that is located at
Country:United States
State/Region:California
The new servers suddenly start producing unsupported_country_region_territory error when calling api. I checked the open ai supported countries list, US Califonia is 100% supported.
You might see if they are using any CDN or distributed machines to perform tasks for regional users. Diagnosis run traceroute in root python code to api.openai.com alongside fails if it truly is “our servers” or even “our IP address” you are in control of. Get your IP and run it through many geolocation services to see if it is from, or in the database from, the wrong country (which can happen with purchases of IP address subclasses).